Return Policy
Your complete satisfaction is very important to us, and we will do whatever we can to make things right. If you need to return or exchange something, please Contact Us within 30 days of purchase and we will solve the issue.
Limited Warranty
OTTO DesignWorks (OTTO) will repair or replace any OTTOLOCK determined by OTTO to be defective in materials or workmanship within one (1) year of the date of original purchase. This express warranty is in lieu of all other warranties. OTTO shall not be liable for any incidental or consequential damages. OTTO shall NOT provide warranty if product purchased from individual sellers or non-authorized third party sellers.
Theft Replacement Program
We offer an OTTOLOCK Theft Replacement Program which allows you a new OTTOLOCK at 50% off the retail price. In the case of your OTTOLOCK being damaged from a theft attempt, you may take advantage of this program by submitting a photo of your damaged OTTOLOCK to support@ottodesignworks.com. After receipt of your photo submission you will then receive a 50%-off-retail code with ordering instructions via the email address you have provided. Shipping, taxes and duties are not included.
Delivery Policy
All orders are subject to product availability.
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 business day of the date of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on Saturday and Sunday. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Special Offers & Promotions
The following terms and conditions are applicable for all OTTO special offers and promotions:
- Promotion or coupon codes cannot be combined with other Special Offers, Promotions or coupon codes in the same order. Only one promotion or coupon code may be used per order.
- Offer is not redeemable for cash.
- Any promotion code or coupon value is as specified on the coupon or offer.
- OTTO promotion codes are redeemable only on the ottodesignworks.com website.
- If you do not purchase the qualifying items when the coupon or promotion is in effect, the offer will not apply.
- The period of time during which each promotion will run will be specified in the offer or coupon. Each promotion will automatically close at the end of the relevant promotion period, at which point no further participation will be possible. Where no promotion period is specified the relevant promotion will end when it is discontinued on the website.
- OTTO DesignWorks reserves the right to terminate any offer or promotion without notice.
- Void where prohibited.
